At Leona Videokit, customer satisfaction is our priority. Please review our refund and return policy below.
1. Eligibility for Returns & Refunds
Returns are only accepted for defective or damaged products upon delivery.
Requests for returns must be made within days of receiving the product.
Items must be in their original packaging and unused to qualify for a return.
2. Return Process
To request a return, contact [email protected] with your order details and proof of the issue (e.g., photos of damage).
Once approved, we will arrange for the product to be collected from you.
3. Refund Policy
If a return is approved, you will receive a replacement or a full refund in cash upon product collection.
Refunds are only processed in cash as we do not accept online or card payments.
4. Non-Returnable Items
Products that have been used, damaged due to customer misuse, or returned without original packaging are not eligible for refunds.
For assistance, contact us at [email protected].